(Last Updated and Effective: July 1, 2020)
We collect certain information you provide directly to us when using the Services, such as when you send a communication to us or submit a Subscription Order. The information we collect may include your personal and/or company name, telephone number, email address, postal address, payment information and other information you choose to provide.
Aside from the information that you provide us, we also automatically collect certain information when you use the Services or visit one of our Client’s websites. This information includes the following:
We use the information collected through the Services for the following purposes:
Altitude uses a variety of Third Party Services to help provide our Services, such as hosting our servers, websites, providing analytics, and searching log files. Although we try to work only with Third Party Services that share our respect for your privacy, unless required by applicable law, we do not take responsibility for the actions, content, or privacy policies of those Third Party Services . We are not responsible for any additional information you provide directly to Third Party Services. Some of these Third Party Services, such as analytics providers, may collect information about your online activities over time and across different websites, applications, or other online services when you use our Services.
We take reasonable measures to ensure that your personal information is transmitted and stored securely, in order to prevent loss, misuse, and unauthorized access, destruction, or disclosure. However, please be aware that, despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Our service is not directed at individuals under the age of 18 years old, nor do we knowingly collect personal information from children under 16. If you become aware that your child has provided us with personal information without your consent, please contact us at [email protected]
Altitude’s Services are hosted in the United States and may only be used by end users lawfully residing in the United States. If you are accessing the Services from any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, be advised that through your continued use of the Services, which are governed by U.S. law, you are transferring your personal information to the United States and you consent to that transfer.
If you reside in the European Economic Area or Switzerland (collectively the “EU”), we rely on the following lawful grounds under the General Data Protection Regulation (“GDPR”) to process (collect, store, and use) your personal data: (a) it is necessary for the performance of a contract; (b) our or a third party’s legitimate business interest; or (c) your consent. Our Clients determine the lawful grounds for the processing of personal data submitted through their use of our Services and we limit such processing to our Clients’ instructions.
We are located in the United States. We use model contractual clauses with our Clients to provide adequate protection for the transfer and processing of your personal data in the United States.
We provide tools to our Clients to respond directly to data subject requests to access, transfer, rectify or erase their personal data, or to restrict or object to the processing of their personal data.
You may also contact us at [email protected] to request access to, transfer of, and rectification or erasure of your personal data, or restriction of processing, or to object to processing of your personal data. Please specify the nature of your request and the information that is the subject of your request. We may require you to submit additional information necessary to verify your identity and status as an EU data subject. If we are processing your personal data for a client, we will forward your request to our client and assist the client in responding within 30 days. If you are a visitor or user of our Services, we will respond to your request directly within 30 days.
If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at anytime without affecting the lawfulness of processing based on consent before it is withdrawn. To withdraw consent, email us at [email protected]
At a minimum, we will retain your personal data for a long as necessary for the purpose in which it was collected such as to perform a contract, for our or a third party’s legitimate interest, or your consent. Unless you request deletion of your personal data sooner, we may hold your personal data for 365 days after a client stops using our Services.